Warranty

Warranty Coverage Periods
OptiMate & OptiMate Lithium battery chargers 3 years
OptiMate Accessories (CABLE, LED, USB, MONITOR, TEST) 3 years
Diagnostic Tools (BatteryMate, CarbMate, IgnitionMate, SynchroMate, TestMate, VacuumMate) 2 years
OptiMate PRO battery chargers 2 years
Limited Warranty

Information Needed To Submit A Warranty Request

Four-digit product code

Four-digit code (charger products only)

This code is engraved on the back of the product.

Proof of purchase

Proof of Purchase

An invoice or purchase receipt which shows the month and year the product was purchased.

Short video of the issue

Short video

A short video demonstrating the issue with the product.

How To Find Your Code

The location varies by charger model — see the images below for common examples. Look for a code formatted like M02Y22 or 0222, and enter only the digits.

Submit A Warranty Request

Have the required information ready? Contact us directly and we'll guide you through it.

Or reach us directly — WhatsApp: +27 69 007 8356  |  Email: accounts@tecmate.co.za  |  Call: +27 83 777 9783

Warranty Request

Complete the form below to submit your warranty request. We'll reach out to you as soon as possible.

Important: Attachments required

  • Photo of the four-digit code on the product
  • Video demonstrating the product issue
  • Copy of the purchase invoice or receipt
Open email to submit request